Refund and Returns Policy

Thanks for purchasing a Highly Sprung product at www.highlysprungperformance.co.uk
operated by Highly Sprung Performance Company.

We offer a full money-back guarantee for all purchases on our website. If you are not
satisfied with the product that you have purchased from us, we can offer you a full refund.
You have a right to cancel after placing your order and up until 14 days from the day you
receive your goods. You will be eligible for a full reimbursement within 14 calendar days of
receiving your purchase.

In order to be eligible for a refund, you have to return the product within 14 calendar days of
your purchase. The product must be in the same condition that you receive it and
undamaged in any way.

After we receive your item, our team will inspect it and process your refund. The money will
be refunded to the original payment method you’ve used during the purchase. For credit
card payments it may take 5 to 10 business days for a refund to show up on your credit card
statement.

If the product is damaged in any way, or you have initiated the return after 14 calendar days
have passed, you will not be eligible for a refund.

We encourage our customers to try the product in the first two weeks after their purchase to
ensure it fits your needs.

If you have any additional questions or would like to request a refund, feel free to contact us
in the first instance at team@highlysprungperformance.co.uk to discuss your query.

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